Travel Insurance


Emergency Hotline and Claims Service

Claims without emergency call:

Claims without necessity to call the emergency hotline can be reported after you returned back from your trip:

  • by app claims upload (health insurance) in your "Travel & Care-App"
  • by Mail to: ERGO Reiseversicherung AG, Claims Department, Postbox 80 04 45, D-81605 München
  • by online claims tools:

Online Claim Health Insurance
Online Claim Luggage Insurance
Online Claim Accident Insurance
Online Claim Liability Insurance
Online Claim Cancellation Cost Insurance
Online Claim Trip Interruption Insurance


Acute Emergency Call:

Only in an acute case of emergency (illness, accident or other emergencies) during your trip we ask you to call the 24/7 ambulance hotline (365 days a year):

  • +49 - (0) 89 - 41661071

Especially in case of an in-patient medical treatment (hospital) you are asked to call the ambulance hotine right at the very beginning of your hospital stay and to connect them with a responsible person at the hospital. The ambulance hotline will concert all neccessary measures as well as settlement of bills directly with the hospital.

As well the ambulance hotline will coordinate, arrange and carry out a medical return transport back home to your homecountry.

Our "Travel & Care-App" is available for free for all persons covered by a Young Travellers Travel Insurance. Download of your app can be made here:

Claims documents also can be submitted to us, if you requested us to forward them to the claims department when submitting your claim by e-mail to customers(at)

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